SHIPPING
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AUSTRALIA (DOMESTIC)
Orders up to $5.00
$1.00 for Air Freshener Shipping/Letter Post

Orders from $5.01 to $20.00
$2.00 for Air Freshener Shipping/Letter Post

Orders from $20.01 – $49.99
$5.00 for Standard Shipping Parcel/Letter Post

Orders $50.00 and up
FREE Shipping

NEW ZEALAND (INTERNATIONAL)
Orders up to $20.00
$5.00 for Standard International Letter Post

Orders from  $20.01 – $99.00
$10.00 for Standard International Parcel/Letter Post

Orders $100.00 and up
FREE International Shipping

REST OF WORLD
(234 countries and regions)
Orders up to $20.00
$5.00 for Standard International Letter Post

Orders from  $20.01 – $99.00
$20.00 for Standard International Parcel/Letter Post

Orders $100.00 and up
FREE International Shipping

Shipping Times 
All orders are posted from Melbourne, Australia.
Local Shipping Times:
Air Freshener Shipping (Standard Letter Post)
3-7 Business Days (MON-FRI)
No Tracking 
Clothing/Accessories (Standard Parcel Post)
3-7 Business Days  (MON-FRI)
No Tracking
International Shipping Times 
Air Freshener Shipping (Standard International Letter Post)
9-21 Business Days  (MON-FRI)
No Tracking
Clothing Orders (Standard International Parcel Post)
9-21 Business Days  (MON-FRI)
No Tracking
*Postage/ShippingTimes are an estimate, Alphabet City does not own Australia Post nor do we have control over shipping times or if it arrives at its destination once it has been shipped.
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All orders will be shipped the following 1-3 business days after the order is placed (public holidays may affect this).
Please type your postage address carefully, any errors made on the customers behalf are not the responsibility of Alphabet City. This also includes your email address where you will receive email communication once your order is confirmed and posted. Should you receive mention of tracking in an automated email, please disregard this as we do not currently offer tracking.
For information about postage or your order please contact customer service -helloalphabetcity@gmail.com
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RETURNS
Alphabet City will NOT offer refunds on products if you simply change your mind or purchased the wrong size. We only offer a refunds where a manufacturing fault is present. As hygiene is an important factor, we do not accept change of mind returns to avoid selling clothes that have been worn before or have been removed from their packaging.
Please contact customer service if you have any issues and only send packages once you have contacted customer service as any packages sent without contacting Alphabet City will NOT be accepted.
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Customers are responsible for inspecting the goods for fault and notifying Alphabet City within 5 days of receiving the goods should there be a fault. Items to be returned must be in perfect, original condition. Alphabet City must receive the returned item within 10 days of return authorisation.
 
For any returned items, you will NOT be refunded the original cost of shipping, and you are responsible for the cost of the return shipping to both Alphabet City, and back to your postage address. We strongly recommend using registered post as Alphabet City is not be responsible for any items. 
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T&Cs
All Alphabet City, Air Fresheners are designed to be hung freely via the string provided with no contact to any surface.This is the only method of use that we endorse. The air freshener should not be flush against, or have any direct contact with, any surface. No adhesives or other materials should be used to affix air fresheners to any surface. Alphabet City does NOT accept responsibility for any damage in the event of our products being used incorrectly. 
Keep away from children and pets. Do not eat. Hang freely, avoid contact with wood, plastic, leather, fabric, painted surfaces & vehicle interior. 
All Alphabet City, Keychains are designed for you to hang your keys.
This is the only method of use that we endorse.The product should not be detached from the chain. No adhesives or other materials should be used to affix keychains to any surface. Alphabet City does NOT accept responsibility for any damage in the event of our products being used incorrectly. 
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Choking Hazard - Small Parts. Not for Children or Pets.Not a Toy. Do not chew, bite or ingest. Alphabet City is not responsible for misuse or stupidity. 
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