SHIPPING 
 
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AUSTRALIA (DOMESTIC)
Orders up to $7.00
$1.10 for Standard Letter Post
 
Orders from $7.01 to $28.95
$2.20 for Standard Letter Post
 
Orders from $29.00 – $48.95
$7 for Tracked Shipping (Parcel/Letter)
 
Orders $49.00 & Up
FREE Tracked Shipping (Parcel/Letter)

We now offer tracked shipping for $7, no matter what your order value is.
Just select it at the checkout.
Please note standard letter post does not come with a tracking number.  

INTERNATIONAL  

USA/CAN
Orders $75 & Up 
FREE TRACKED SHIPPING

Air Freshener Shipping
$25
Standard International Post With Tracking

Clothes Shipping
$30 
Standard International Post With Tracking

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NEW ZEALAND 

Orders $75 & Up 
FREE TRACKED SHIPPING

Air Freshener Shipping
$20
Standard International Post With Tracking

Clothes Shipping
$25 
Standard International Post With Tracking


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UK

Orders $75 & Up 
FREE TRACKED SHIPPING

Air Freshener Shipping
$30
Standard International Shipping With Tracking

Clothes Shipping
$40 
Standard International Shipping With Tracking 

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EUROPE (BRB - WORLD IS TRASH - HOPEFULLY LATER IN THE YEAR)
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SHIPPING TIMES
All orders are posted from Melbourne, Australia.
 
Local Shipping Times:
Standard Letter Post
7+ Business Days (MON-FRI)
No Tracking 
 
Clothing/Accessories (Standard Parcel Post)
7+ Business Days (MON-FRI)
With Tracking 
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INTERNATIONAL SHIPPING TIMES
Due to the RONA international orders will experience delays.

Overseas restrictions, customs delays and fewer flights.

The current guide is 25 + business days for standard international post this may be longer depending on the country.

International Orders with tracking may arrive quicker than 25 business days
Please be patient.
 
*Postage/ShippingTimes are an estimate, Alphabet City does not own Australia Post nor do we have control over shipping times or if it arrives at its destination once it has been shipped.
 
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All orders will be shipped the following 1-3 business days after the order is placed (public holidays may affect this).
Please type your postage address carefully, any errors made on the customers behalf are not the responsibility of Alphabet City. This also includes your email address where you will receive email communication once your order is confirmed and posted. Should you receive mention of tracking in an automated email, please disregard this as we do not currently offer tracking.
Any delivery issues must be raised strictly within 3 weeks of order placement. Any issues raised after 3 weeks are not deemed viable.
 
For information about postage or your order please contact customer service -helloalphabetcity@gmail.com
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RETURNS 
Alphabet City will NOT offer refunds on products if you simply change your mind or purchased the wrong size. Please double check your size using the size charts.
We only offer a refunds where a manufacturing fault is present. As hygiene is an important factor, we do not accept change of mind returns to avoid selling clothes that have been worn before or have been removed from their packaging.
Please contact customer service if you have any issues and only send packages once you have contacted customer service as any packages sent without contacting Alphabet City will NOT be accepted.
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Customers are responsible for inspecting the goods for fault and notifying Alphabet City within 5 days of receiving the goods should there be a fault. Items to be returned must be in perfect, original condition. Alphabet City must receive the returned item within 10 days of return authorisation.
 
For any returned items, you will NOT be refunded the original cost of shipping, and you are responsible for the cost of the return shipping to both Alphabet City, and back to your postage address. We strongly recommend using registered post as Alphabet City is not be responsible for any items. 
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T&Cs
All Alphabet City, Air Fresheners are designed to be hung freely via the string provided with no contact to any surface.This is the only method of use that we endorse. The air freshener should not be flush against, or have any direct contact with, any surface. No adhesives or other materials should be used to affix air fresheners to any surface. Alphabet City does NOT accept responsibility for any damage in the event of our products being used incorrectly. 
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Keep away from children and pets. Do not eat. Hang freely, avoid contact with wood, plastic, leather, fabric, painted surfaces & vehicle interior. 

All Alphabet City, Keychains are designed for you to hang your keys.
This is the only method of use that we endorse.The product should not be detached from the chain. No adhesives or other materials should be used to affix keychains to any surface. Alphabet City does NOT accept responsibility for any damage in the event of our products being used incorrectly. 
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Choking Hazard - Small Parts. Not for Children or Pets.Not a Toy. Do not chew, bite or ingest. Alphabet City is not responsible for misuse or stupidity. 
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All Alphabet City, Stickers are designed as single-use stickers. Once affixed to the surface of your choice, the sticker cannot be removed without tearing.
It is your responsibility to ensure that the surface you are affixing the sticker onto is suitable and safe. Alphabet City does NOT accept responsibility for any damage in the event of our products being used incorrectly. 
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Alphabet City, its art or products are not affiliated, associated or endorsed by any other parties. 
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